Need your order urgently? Pick our Express eParcel option in the checkout to get priority shipping. Please note if you're ordering Dog Tags that these little gems do take the longest to make, so they can't be rushed.
|Delivery destination||Shipping Times**|
|Wollongong & Sydney:||2-5 Days||1-3 Days|
|Brisbane, Canberra, Melbourne & Adelaide Metro Areas:||3-8 Days||2-4 Days|
|Other Capital & NSW, QLD, VIC and SA Regional areas:||4-10 Days||up to 5 Days|
|Perth, Regional WA, NT, Remote TAS & QLD areas:||7-15 Days||up to 7 Days|
*Shipping times are extra to our production time, see above for details. Next Day Express Shipping is available in most cities around Australia, excluding Perth (see below for details).
**Estimated shipping days are based on business days, excluding public holidays. Some delays may occur.
Entered The Wrong Delivery Address?
Please get in touch asap! If your order hasn’t been dispatched, we will be able to change your address for you.
Order already dispatched? Don’t stress! Hopefully, your order gets returned to us. If that happens, we’ll send it to your new address. Depending on your location additional delivery fees may apply.
Want to track your order?
We know you’re super excited to get your parcel, and time just seems to be dragging by. Luckily you can track your order using the tracking link in your email so you can find out where it is every step of the way. If you need any help, just reach out to us.
Not Home When Your Order Arrives?
Maybe you were at the groomers, playing frisbee, or even at work… that’s okay, don’t stress! If your postie normally leaves your parcels on the porch or in your specified Safe Zone, you might find it there when you get home. Otherwise… you should find a calling card in your letterbox, which will let you know where you can collect your parcel from. If you need any help, just contact us.
Ordering From Overseas?
We love sending our goodies to our fans across the globe. Your parcel will arrive safe and sound using our most trusted parcel delivery services. If you live in cities like London & New York, you should receive your parcel within a week. But other areas can take up to 3 weeks.
Please note that we can’t guarantee that you won't be charged any taxes or duties by customs at your end. Unfortunately, these charges will have to be paid by the recipient of the package.
Why Is Express Shipping Not Available in Perth?
We all know Australia is HUGE and unfortunately, Perth falls just outside of Aus Post’s next-day-delivery zone. This means, unfortunately, we can’t guarantee an express delivery for pets in Perth. But we'll still prioritise your order if you do pick this option.
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