Our team put great care into creating your goodies so they’re as perfect as your pooch!
Feel like your items aren’t absolutely paw-fect? Oh no! That’s terrible to hear! We always strive for paw-fection. Get in touch with our fabulous team who will be delighted to help.
Just ordered and spotted a mistake?!! Don’t stress! Get in touch quick smart so that our crew can fix it up for you. Keep your paws crossed that it hasn’t gone to print yet!
Received an item with a mistake? If you made a typo and spelt your pup’s name wrong (don’t worry… we’ve all done it!)... Get in touch with us and we'll be able to reprint it at a reduced rate. If it’s our mistake, we’ll get a replacement to you asap without any fees of course.
Bought a collar too big? Easy! Just send it back and we’ll swap it or refund you.
Note: For refunds and reprints we may ask you to take a photo and possibly send the product back to our design studio. Unfortunately, we're not able to give refunds for a change of mind on personalised products.
If you need any help please reach out to our friendly team!
you only need 500 points to get a $5 Voucher!
Go to any product you've purchased and leave a short review. Once it's published you'll get 100 points added to your account.
Simply log into your account and place an order. Every $1 spent will give you 5 points automatically!
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Be the first to hear about special offers and new products on Facebook. Like us to get 100 points automatically added to your account.
Follow us on Instagram and you'll get 100 points automatically added to your account.
By making a free account you’ll automatically join our Family Rewards Club and earn 200 points. You’ll also be able to keep track of your order
Welcome to Bright Star Buddies website (the "Site"). Bright Star Buddies Pty Ltd provides services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement").
If you have any questions or would prefer to order over the phone please contact Bright Star Buddies.
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|Delivery Destination||Shipping Times**|
|Wollongong & Sydney:||2-5 Days||1-3 Days|
|Brisbane, Canberra, Melbourne & Adelaide Metro Areas:||3-8 Days||2-4 Days|
|Other Capital & NSW, QLD, VIC and SA Regional areas:||4-10 Days||up to 5 Days|
|Perth, Regional WA, NT, Remote TAS & QLD areas:||7-15 Days||up to 7 Days|
*Free standard shipping applies to orders over $60 (grand total after discounts)
within Australia only.
**Shipping times are extra to our production time, see above for details. Days Listed above are calculated in Business Days, excluding Public Holidays.