SO…you can’t wait to get your paws on our stuff? We bet! Our crew will do everything in their power to get your products out the door within 5 days… sometimes they’re even faster. All you have to do is wait for the Postie to deliver your goodies...check out the Shipping Guide for deets.
We love sending our goodies to our fans across the globe. Your parcel will arrive safe and sound using our most trusted parcel delivery services.
If you live in urban areas in the UK or US you should usually receive it within a week. But check out our Shipping Times guideline for more info.
Please note that we can’t guarantee that you won't be charged any taxes or duties by customs at your end. Unfortunately, these charges will have to be paid by the recipient of the package.
Oh no, that's terrible to hear! Don't stress, if you've just placed it there should be enough time to help you.
Please call us on 1300 414 534 during our business hours or email us with all the details that need fixing and we'll do our best to change it for you.
So sorry to hear that! Don't worry our lovely team will be happy to help. You can live chat 24/7 or email us.
If all else fails we can always take your order over the phone 1300 414 534 during office hours.
We all love a bargain! But unfortunately, you're not able to use more than 1 promo code at a time. Special offers that automatically get applied can sometimes be used along with other promo codes.
Please refer to our returns & exchanges page for more information.
Sometimes, we do custom prints using our customer's artwork. Please contact us with the details and we'll do our best to help you out.
It's easy! Once you're logged into your account, simply visit the product that you'd like to review and underneath the product name, click on +Write a Review. You'll receive 100 reward points once your review is published!
Absolutely! We love that pets and humans alike love our products and are keen to share them with the world. If you're interested in becoming a brand ambassador we'd love to speak with you. Simply send your Instagram handle to email@example.com and we'll be in touch.
Our Buddies Club pop-up window is a great guide for showing you how many points you need to redeem your next voucher. Once you have enough points, the button will come up with REDEEM. Click on this to automatically turn your points into a voucher.
When you've redeemed a Voucher, click on the USE button. This will show your unique single-use voucher code. Click COPY and this will put the voucher code into your computer or device's memory. When you checkout, click Paste in the Voucher or Promo Code section and click APPLY. The voucher will automatically be deducted from your cart's total.
Yes, you can give your Voucher to your friend, but it only has 1 use, so you can't both use it.
Yes, you can use 1 voucher and 1 promotional code together on the 1 transaction. When you apply the voucher, click apply and then add in the promotional code and click apply. You should see them get deducted from your total.
As you're already logged into your account, when you click the Newsletter Sign-up button, this will automatically add the email that is in your account to our weekly email subscription list. You can unsubscribe at any time.
Simply log into your account, and then find the product that you'd like to review. Leave a review, and then once it's published, you'll have points added to your account.
Unfortunately, we cannot merge your accounts and reward points.
We strive to create top quality products that last for years to come. That's why we've created Dog Tags that come with a super durable gloss coating to protect it's gorgeous design from getting scratched or from fading.
Watch our video above to see the process of how we create these little gems. We hope it'll answer all your questions.
It's so easy and fun! Just choose your favourite design from the drop down list. Type your dog's name in the "front of tag" field. Then add your desired text to the back of the tag. You can add up to 5 lines of text - just click the "+" symbol. If you need to remove a line of text, simply click the "-" symbol. Choose a font, and a colour if applicable, and voilà! Gorgeousness! Design and order as many as you like.
Each Dog Tag comes with a sturdy Split Ring, which works like a standard keyring. You can also buy a Collector Clip, which makes switching out Dog Tags a breeze. Our tags can be easily attached to dog collars of all sizes.
If your Dog Tag gets dirty, don't stress! Rinse it off with warm soapy water and dry with a soft cloth. It'll be sparkling again in no time.
Designed to last, our Dog Tags are made from high quality and durable materials. However, like most things in life, they are not completely indestructible. Please remember they are not a toy, so you don't allow your dogs to chew on them.
All of our personalised Dog Bandanas are custom printed directly on to 100% cotton that is both soft and durable.
To keep our Dog Bandanas looking great, we suggest you hand wash them or put them in a gentle cold wash cycle. They shouldn’t be bleached or put into a clothes dryer, but you can use a dry, warm iron on the reverse of the print to keep them wrinkle-free.
Attaching our Dog Bandanas to your dog's collar is super easy. Simply slide the collar through the hem opening and pop the collar along with the Dog Bandana around your pet's neck like normal. You'll be able to move the bandana around to your preferred spot on your pet's chest or shoulders to achieve maximum cuteness.
Our Dog Bandanas and Dog Clothes are made using different printing processes, so the colours and finishes will look slightly different.
All of our personalised Dog Clothes are custom printed on high-quality fabric made up of 65% cotton and 35% polyester. The soft, stretchy cotton fabric makes the shirt warm, breathable and super comfy! The colours printed on our Dog Tees may vary slightly from the colours printed on our Dog Bandanas.
To keep your Dog Clothes looking great, we recommend that you use a gentle cold wash cycle. Clothing shouldn’t be bleached or put into a clothes dryer, but you can use a dry, warm iron on the reverse of the print to keep them wrinkle-free.
Our size chart below shows how to measure your dog and select the best size for your pooch.
Our Dog Collars and Dog Leashes are made from a combination of genuine leather and PU leather. They feature sturdy metal hooks and clips, which make it easy to switch between your collection of personalised Dog Tags.
Cleaning your Dog Collar or Dog Leash is easy. Just wipe down both sides with warm, soapy water and dry with a soft towel.
Our chart below shows how to measure your dog and choose the best size for your pooch.
you only need 500 points to get a $5 Voucher!
Go to any product you've purchased and leave a short review. Once it's published you'll get 100 points added to your account.
Simply log into your account and place an order. Every $1 spent will give you 5 points automatically!
Sign up to receive great offers straight to your inbox, plus get 100 points added to your account.
Don't keep us to yourself! Share us with your friends on Facebook. They'll love you for it.
Be the first to hear about special offers and new products on Facebook. Like us to get 100 points automatically added to your account.
Follow us on Instagram and you'll get 100 points automatically added to your account.
By making a free account you’ll automatically join our Family Rewards Club and earn 200 points. You’ll also be able to keep track of your order
Welcome to Bright Star Buddies website (the "Site"). Bright Star Buddies Pty Ltd provides services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement").
If you have any questions or would prefer to order over the phone please contact Bright Star Buddies.
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|Delivery Destination||Shipping Times**|
|Wollongong & Sydney:||2-5 Days||1-3 Days|
|Brisbane, Canberra, Melbourne & Adelaide Metro Areas:||3-8 Days||2-4 Days|
|Other Capital & NSW, QLD, VIC and SA Regional areas:||4-10 Days||up to 5 Days|
|Perth, Regional WA, NT, Remote TAS & QLD areas:||7-15 Days||up to 7 Days|
*Free standard shipping applies to orders over $30 (grand total after discounts) within Australia only.
**Shipping times are extra to our production time, see above for details. Days Listed above are calculated in Business Days, excluding Public Holidays.